Working at NYCeWheels, it’s always great to hear back from our customers. When someone buys a folding bike or e-bike from us, we imagine that it’s not just going to be sitting in a closet or garage somewhere where it will never see the light of day and it’s great when a customer emails us with some of their adventures.
Most recently, Newton Dixon, an airline employee who purchased a Xootr from us last year, emailed us with great pictures of him and his Xootr, travelling all over the world. I had the pleasure of speaking with him, and the outcome was NYCeWheel’s first customer profile.
Feedback about the KickPed
Not every customer response is a long and detailed account of travels and experience, our website and Facebook account is scattered with a thousand stories and impressions. Here’s one Facebook response we got from a customer, Adam, after he purchased his KickPed Scooter from us:
“Hello NYCeWheels, just got My KickPed and rode it home from the store on the Upper East Side to the Upper West Side. It is definitely way more comfortable to ride than the xootr, and the extra height does help if you are a bit tall. I rode it on the dirt road/path that runs around the reservoir just outside the jogging loop, and it cruised along just fine – it’s hardpack, but still, quite a few small rocks and stuff. One other thing – the handlebar stem has a bit of flex to it…I got used to it very quickly and I actually think it helps quite a bit with the shock absorption and ability to ride over sidewalk cracks and bumps without getting tossed over the handlebar.”
Not only is it great to picture Adam on his KickPed riding around the reservoir at the heart of Central Park, but his response also gives us a better idea of how our products are experienced through the eyes of our customers. We designed the KickPed specifically to be comfortable and sturdy, and to hear those impressions coming from a customer is a great affirmation.
Emails about the Gepida Reptilla
Here’s an excerpt from an email sent to us by a woman who purchased a Gepida Reptilla 1100 a few months back:
As a leader in the electric bike industry we pride ourselves on only carrying superior products. However, even with all our experience we made a bad decision by selling Gepida electric bikes. Despite a clean finish and apparently well engineered appearance each bike we sold required hours and hours of tuning and service before functioning properly. On top of that, we tried over a span of two years to get warranty support from Gepida and found it to be far less than forthcoming. We even paid thousands of dollars on parts that should have been covered under warranty to support our customers when Gepida refused to send us replacements.
After all our effort we have found it impossible to work with this company any longer and would recommend anyone interested in purchasing or selling Gepida electric bikes steer clear of them. Gepidadoes not understand how to support their electric bicycles or their dealers/customers. Gepida will give you nothing but headaches after the sale.
“Hey friends, got back about a week ago from my first lengthy fun ride on my swanky new Gepida Reptila 1100. It was fun to be able to take it out and really open her up. My husband and I did a little anniversary celebrating at Willows Lodge in Woodinville, Washington home of Chateau St. Michelle, Columbia Winery and Red Hook Brewery.kjuh We did 2 two-hour rides on the Sammamish River Trail, 10.9 miles of paved trail which skirts the Army Corps of Engineers river that connects Lake Sammamish to Lake Washington. What I experienced was the ability to keep up with my husband easily and, the second day, dial down the ped-assist and show myself how easily I can save battery power for long rides. In fact on the second day my husband admitted his fanny was toast and he just couldn’t do any more. Me? HA! My fanny was in much better shape.”
This email gave us a great window into how our customers are using their e-bikes. For this customer an e-bike wasn’t just an easier alternative to a regular bike. For her it was a way to spend quality time with her husband, doing something that brings them both joy and not feeling exhausted at the end of the day. It was great to hear from her and we hope she’ll send us more stories as time goes on.
As a bike shop we don’t just want to deal in retail, we want to foster community, create occasions for people to talk to one another and share stories and impressions. So the next time you’re browsing for bikes online, don’t just think about specs and parts, imagine the new places you could go on a folding bike or the adventures you could have on an e-bike, and the fun you’ll have telling us your stories.